Terms & Conditions
These Terms & Conditions (hereby referred to as "Terms") serve to govern the use and access of our dashboard and correspondence with our subcontracted social media account managers (hereby referred to as "Services"). Please go through these Terms carefully and thank you for looking into our Terms, as they are important to understand!
Terms and Conditions Updates
Terms are Legally Binding
When we use the words “Socialcruise,” "we,", "our," or "us" throughout this policy, we're referring to Socialcruise Inc., which is understood as the intermediary company that connects "Account Managers" to provide the Customer with Services listed on our website. When we talk about "Services" in this policy, we are referring explicitly to the actions committed by Account Managers in order to help you grow your social media accounts.
A company, organization, or other qualified third party we refer to in these Terms are considered the "Customer". Being a Customer effectively makes you a member of our Community. Every member of our Community is provided a communication channel to an "Account Manager", which in and beyond these Terms is understood as a third-party, subcontracted person(s) that provides Services of Socialcruise on behalf of the Customer. An Account Manager is granted access to the social media account(s) of the Customer, thus allowing for the fulfillment of Services.
As long as User has a Paid Subscription to SocialCruise, subject to the terms and conditions of this Agreement, User shall have access to use SocialCruise, for the valid dates of User’s Paid Subscription. From time to time, SocialCruise may change, modify, or upgrade the functionality or appearance of SocialCruise, which may include the removal of functionality, content, or integrations. SocialCruise will be down at certain points for maintenance and upgrades. SocialCruise offers discounts to clients with over 10 accounts at pro-rated tiers based on the number of accounts and the specific discounted range. SocialCruise does not and cannot guarantee that User will have continual access or that any particular content will be distributed to the Social Media Platforms.
Subscriptions automatically renews every 30 days, and you agree that SocialCruise may process the payment method provided on the agreed renewal date. You may elect to cancel your Subscription at any time.
Subject to the terms and conditions of this Agreement, SocialCruise grants User a non-transferable, non-assignable, limited, non-exclusive, revokable license to use SocialCruise only as permitted in this Agreement, for the term of User’s Paid Subscription. The password and login information that is assigned to User must be kept confidential, may only be used by User personally, and may not be shared, given, rented, or assigned to any other persons.
The Customer is Bound to Contract Periods
These Terms remain in effect until the end of the Customer's billing cycle. The Customer is entitled to cancel their contract with us without prior notice or given reason. The Customer is required to cancel their billing at least ONE (1) day prior to the following billing cycle. Otherwise, the Customer is obliged to fulfill the last month of billing prior to cancellation. Please note that pausing an account does not cancel the subscription and related charges.
The Customer Agrees To The Refund Policy as Described
Refund requests are reviewed on a case by case basis. The refund policy as described in the Terms of Service does not serve as a guarantee of refund. Typically, only new subscribers may be eligible for a refund. Multiple factors are taken into consideration, of which may include (but not limited to): amount of account management provided, amount of followers received, date of subscription, events of force majeure, contract period binding, subscription type, past experience with the Service, account manager feedback, targeting as defined by the Customer.
Refunds When Account Paused
Pausing an account does not cancel the subscription and related charges. The pause functionality serves to let your account manager know he should temporarily stop activity on your account. It does not pause the subscription itself, meaning it does not affect time until the subscription is renewed or the billing date. We don’t currently credit additional days for paused days. If you believe you should be refunded for a paused account please contact Support, refunds will be reviewed on a case by case basis.
Refunds due to Performance Issues
Refund requests based on performance issues of account management are reviewed on a case-by-case basis. Requests may include but are not limited to slow growth or irrelevant quality of followers. While the Company strives to render Services as best as possible through the Intermediary, the Company is under no obligation to fulfill requests of refunds.
Refunds due to Recurring Subscription Billing Agreement
Should a refund request be submitted by the Customer due to the Customer not being aware of a recurring subscription, the Company are able to fulfill said requests at its sole discretion. Generally, it is the responsibility of the Customer to understand the nature of their Billing Agreement, which is expressly mentioned on the Pricing section of the Website, as well as during the checkout process of the Company's designated payment provider.
Refunds due to Unexpected Service
Should the customer request a refund on the basis that the service is not as expected, the Company are able to fulfill such refund requests at its sole discretion.The Company is under no obligation to fulfill refund requests in the event the Customer claims service is not as expected.
Refunds due to Untimely Cancellation
Should the Customer cancel the Billing Agreement with the Company in an untimely fashion, the Company are able to fulfill said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid month. Should an untimely cancellation occur within a reasonable timeframe as determined by the Company, the Customer may be eligible to a refund.
Refunds due to Inactivity
Should the Customer request a refund due to account inactivity as caused by technical issues and/or the non-participation of the Intermediary account manager, the Company may issue a refund at its sole discretion. Refunds in such instance are typically fulfilled when the issue cannot be solved within a reasonable timeframe as determined by the Company. As such, refund requests are reviewed on a case-by-case basis.
Refunds due to Double Charge
Should the Customer enter an additional billing agreement with the Company that renders the first billing agreement obsolete, the Customer may be double-charged by mistake. In such instance, the Company shall always endeavor to refund the Customer in a reasonable timeframe as determined by the Company.
You agree that upon purchasing our service, that you clearly understand and agree on what you are purchasing and will not file a fraudulent dispute via the payment processor.
Effective on May 19, 2019